Mayo Private Hospital is a Tier 1 provider for the Department of Veterans' Affairs (DVA).
As part of this relationship, the hospital provides a range of services to eligible veterans and war widows, including those listed below.
Veterans Liaison Officer
The hospital has a Veterans' Liaison Officer (VLO) available to co-ordinate the hospital stay of DVA patients with hospital healthcare providers. The Veterans' Liaison Officer is able to:
Provide pre-admission and discharge planning support
Assist in the co-ordination and streamlining of hospital care
Refer patients to appropriate services and resources
Co-ordinate DVA client visiting and information services in conjunction with ex-service organisations
Provide general health and lifestyle education, and counselling
Act as a single point of contact for DVA patients, their families and carers, ex-service organisations and the DVA with particular regard to the resolution of concerns and problems
Veteran accounts and entitlements
If you're an eligible veteran or war widow, you won't have any personal expenses for treatment at Mayo Private Hospital and you won't receive an account. You will, however, be charged for calls made to mobile, long distance (STD) and international (ISD) numbers. Local calls are free.
Types of accommodation
Under an agreement with the Department of Veterans' Affairs, eligible veterans and war widows are admitted to shared room accommodation unless the medical condition requires single room facilities.
If your personal preference is single room accommodation, arrangements should be discussed with hospital staff. Allocation of a single room under these circumstances will require you to meet the extra accommodation cost.
Transport to and from hospital
Some veteran patients are eligible to have transport arranged for them through the Department of Veterans' Affairs.
Discharge transport can be organised by our unit staff via the DVA if required.
The Department can be contacted for general enquiries on 133 254, or the local Veterans Affairs Network Offices on 1300 551 918 for further information.